Unpleasant customer service calls, endless wait times may have a tech fix
Integrating generative artificial intelligence in the customer service field boosts productivity and leads to customers treating workers better, according to a new study.
Google, Microsoft in Q1 earnings provide updates on AI push
Google and Microsoft are at the cutting edge of the artificial intelligence race, and executives from both tech giants offered insights on their companies' next steps in AI.
Spotify's Daniel Ek weighs in on artificial intelligence
One topic that came up more than once as Spotify's CEO participated Tuesday in the audio streaming service's first-quarter earnings call was artificial intelligence.
FTC says it won’t ‘hesitate to crack down’ on harmful business practices involving AI
The Federal Trade Commission (FTC) warned Tuesday that it would not hesitate to use its regulatory authority to "crackdown" on companies that use AI tools for illicit purposes.
Apple developing AI-powered health coaching service, emotional tracking tools: report
Apple is said to be developing a new A.I.-powered health coaching service to motivate users to exercise as well as new tools to track users' emotional health.
AI data leak crisis: New tool prevents company secrets from being fed to ChatGPT
The surge in using artificial intelligence tools like ChatGPT has already resulted in workers leaking sensitive company data to bots, but a new technology aims to protect company data.
Have AI and a smile: Coca-Cola leveraging artificial intelligence to improve customer service, ordering
Coca-Cola, in its latest earnings release, has highlighted the ways in which it is using artificial intelligence to improve its customer service and products.
Companies turn to AI to avoid ‘cloud sprawl’
Companies are using artificial intelligence (AI) to identify overlapping cloud computing services and excessive data storage to find savings on IT systems.
AI chatbots could be impacted by Supreme Court's ruling in Section 230 case
The Supreme Court is expected to issue a ruling before the end of its current term in a case related to Section 230 liability protections for tech firms that could impact AI chatbots.
US Navy to use unmanned, AI-driven ships to counter smuggling, illegal fishing
The U.S. Navy is planning to bring unmanned, AI-driven ships to help patrol the waters off Central and South America to track smugglers and illegal fishing operations by China.
Former presidential candidate warns AI could ‘destroy us’ if America remains ‘decades behind this curve’
Forward Party co-chair Andrew Yang says "we should all be concerned" about AI fueling unwanted military conflict, mass identity theft and science fiction-type scenarios.
German authors, performers call for tougher ChatGPT rules amid copyright concerns
German associations and trade unions are urging the European Union to strengthen artificial intelligence rules as they single out threats from ChatGPT.
German magazine fires editor over AI 'interview' with Michael Schumacher
A German magazine ran an "interview" with seven time world champion racer Michael Schumacher that was generated by artificial intelligence.
Airlines using AI to reach ultra-long flight destinations: report
Airlines are reportedly using machine-learning algorithms and other artificial intelligence technology to assist pilots with ultra-long flights, with AI impacting industry operations.
Google unveils new Bard AI capabilities for coding
Google has unveiled a range of programming-related features added to its experimental artificial intelligence tool, Bard. The new coding capabilities went live Friday.
AI could be tipping point to get US to four-day workweek, Nobel Prize-winning economist says
Sir Christopher Pissarides argues artificial intelligence will have a positive impact on workplace productivity as Americans fear being replaced by technology.
It doesn't make sense to pause AI development: Sachin Dev Duggal
Builder.ai founder Sachin Dev Duggal calls for proper regulation, understanding and control around the use of artificial intelligence.
Japanese city becomes country's first to use ChatGPT to help with administrative tasks
The city of Yokosuka, Japan, is asking its 4,000 workers to use new artificial intelligence bot ChatGPT for assistance in everyday tasks, becoming the nation's first to do so.
ChatGPT, AI could lead to four-day workweeks, increase in productivity: Sir Christopher Pissarides
Nobel Prize-winning economist Sir Christopher Pissarides discusses the impact of artificial intelligence on jobs and the workweek.
These jobs are safe from the AI revolution — for now
Artificial intelligence is likely to complement rather than replace human workers in most fields of work by helping to automate tasks.