Guaranteed Rate mortgage review 2024

Guaranteed Rate is a mortgage company serving all 50 states, both online and through over 600 branch locations across the U.S. Offering mortgage pre-approvals in as little as 24 hours, Guaranteed Rate is a good choice for borrowers wanting to quickly secure funding for a new home or refinance. 

However, Guaranteed Rate isn’t for everyone, especially those determined to get the most affordable rate. Learn if it is the right lender for you in this Guaranteed Rate mortgage review. 

Best for: Fast mortgage pre-approval

Guaranteed Rate prides itself on getting mortgages approved quickly, with approval timelines as fast as 24 hours if you meet requirements. This makes it ideal for those seeking fast funding, whether that’s for a new home purchase or refinancing. 

Methodology

To determine the best mortgage companies, Fox Money evaluated lenders based on several different categories: rates and fees, reputation, eligibility, efficiency, customer experience, and discounts and perks. We also looked at the types of loans offered by each lender for research purposes only, they did not factor into the overall score. We assigned a score out of five stars to each lender based on our findings. 

Learn more about how Fox Money rates lenders by checking out Mortgage Lender Rating Methodology. 

Guaranteed Rate: Pros and cons 

What to consider before applying

Before applying for a mortgage through Guaranteed Rate, there are a few things you should consider. 

Fees

Guaranteed Rate publishes a fee schedule outlining the fees you could be charged when using its service. You should review this fee schedule before applying, understand when you’ll be charged, and consider whether these charges fit your budget. 

Fees charged by Guaranteed Rate include: 

• Late charge: Up to 6% of your monthly payment
• Insufficient funds fee: Up to $50
• Property inspection fee: Up to $75

Mortgage loan options

Before applying for a mortgage, be sure you’re choosing one that fits your goals and budget. Guaranteed Rate offers multiple home loan types, with different requirements, benefits, and drawbacks:

• 15-year fixed-rate mortgages
• 30-year fixed-rate mortgages
• 5-year ARMs 
• 7-year ARMs 
• 10-year ARMs 
• FHA loans
• Interest online loans
• VA loans
• Jumbo loans
• Home equity lines of credit (HELOCs)
• Home Equity Conversion Mortgages (HECMs)
• Home renovation loans

In addition to these home loan options, Guaranteed Rate offers personal loans up to $50,000. 

Rates

Before applying for a loan through Guaranteed Rate, look at its current mortgage rates and how it compares to other lenders. Seek out mortgage pre-approvals from other lenders to see what interest rate you can expect before setting your mind on Guaranteed Rate. 

Closing costs

Closing costs can add up quickly for homebuyers and Guaranteed Rate’s mortgages aren’t an exception. Although its closing costs will depend on factors like the loan type and the home purchase price, borrowers should expect to pay about 3% to 5% of the loan amount at closing.

However, the company does offer closing cost relief for some. If you’re refinancing through Guaranteed Rate’s OneDown program and meet requirements, you could qualify for a $1,000 closing cost credit. 

Reputation

Guaranteed Rate isn’t without its fair share of scandals. In 2020, the U.S. Department of Justice announced that Guaranteed Rate Inc. agreed to pay $15.06 million to resolve alleged violations of the False Claims Act and the Financial Institution Reform, Recovery and Enforcement Act of 1989. 

Additionally, Guaranteed Rate has mixed reviews on consumer feedback sites: 

• Trustpilot (1.8 stars out of 5) 
• Better Business Bureau (3.86 stars out of 5) 

How to apply for a loan with Guaranteed Rate 

You can submit an application through Guaranteed Rate’s website, mobile app, or via phone. 

To apply, be prepared to complete the following steps:

1. Provide information about the property: Whether it's a property you want to purchase or a home loan you want to refinance, you’ll need to provide details about the property. This includes its location and purchase price.
2. Fill out personal information: Guaranteed Rate will ask you to provide information about yourself, such as your first and last name, email address, phone number, and more.
3. Disclose your income: You’ll need to provide your income details, as well as your co-borrower’s income details if applicable. 
4. Disclose any assets you own: If you own any assets, such as investments or other properties, you’ll be required to let Guaranteed Rate know.
5. Government: Guaranteed Rate will ask you to provide your Social Security number or other identifying information.
6. Permit a credit pull: Guaranteed Rate will use your credit score to help determine your eligibility. In this step, you’ll need to permit the lender to pull your credit score.

Depending on whether Guaranteed Rate’s underwriters need more information, you could receive a loan decision in as little as 24 hours.

How to qualify for a loan with Guaranteed Rate 

To qualify for a Guaranteed Rate home loan, you’ll need to meet its borrower requirements, including having a credit score of 620 or more. Other requirements will vary based on the type of loan you wish to borrow. 

For example, a VA loan requires you to be at least one of the following:

• An active-duty service member who has served at least 90 consecutive days
• A veteran who meets the VA’s length-of-service standards set out by the Department of Veterans Affairs
• A military service member who’s completed 90 days of active duty or six years in the National Guard or Selected Reserve
• A surviving spouse of a veteran who’s been killed, injured, or captured in the line of duty

If you are a first-time homebuyer opting for an FHA loan, you must:

• Be at least 18 years old
• Have a valid Social Security number
• Be a legal resident of the U.S.
• Be employed or have been employed at the same job for at least two years
• Be able to afford a down payment of 3.5% or 10% (depending on credit score)
• Have a good credit score
• Be bankruptcy-free for the last two years
• Be purchasing your primary residence
• Have a front-end DTI of less than 31% 
• Have a back-end DTI of less than 43%

How to refinance with Guaranteed Rate 

To refinance your mortgage with Guaranteed Rate, you’ll start by filling out its mortgage pre-approval application. However, unlike when applying for a mortgage, homeowners can select “I’m Refinancing” from the first drop-down menu. 

Guaranteed Rate will ask you the same questions as it does for a new mortgage application, with some additions, including:

• Your property’s address
• The balance on the original loan
• The estimated value of your home
• The cash-out amount 

Once you have completed the application, you’ll need to submit financial documents detailing the claims you made on your application and then wait for a decision to be made on your refinance loan. If you’ve provided everything Guaranteed Rate’s underwriters need, you could receive a decision in as little as one business day. 

How Guaranteed Rate compares 

Guaranteed Rate offers a fast online pre-approval process, a range of mortgage products, and online or in-person support. Some of its fees are higher than you might find at other lenders, and you’ll need to fill out an application to see a personalized rate online. Shop around with several lenders to find the loans, rates, and terms that work best for you.

Guaranteed Rate mortgage FAQ 

How competitive are Guaranteed Rate’s mortgage rates?

Guaranteed Rate's interest rates aren’t as competitive as other mortgage lenders. That said, how competitive its rates will be for you depends on factors like your overall financial health and how other lenders view your risk profile. 

What types of loans does Guaranteed Rate offer?

Guaranteed Rate offers conventional 15- and 30-year fixed-rate mortgages, adjustable-rate mortgages, FHA, VA, and jumbo loans, along with home equity lines of credit, renovation loans, and personal loans.

How is Guaranteed Rate’s customer service rated?

On its site, Guaranteed Rate claims a 96% customer satisfaction score based on a survey the company conducted. Its customer service is easy to access, with prompts to contact a loan officer for support located across its website, and accessible both online, through the app, and over the phone. 

However, some Guaranteed Rate reviews left by customers on Trustpilot state that its customer service is poor. 

Are there any hidden fees with Guaranteed Rate mortgages?

Guaranteed Rate doesn’t openly advertise fees on its site, but they aren’t hidden either. You can learn about the costs it charges by reviewing its fee schedule, available on its Legal Overview and Licensing page. 

How easy is it to apply for a mortgage with Guaranteed Rate?

Applying for a Guaranteed Rate mortgage is straightforward as long as you have all the necessary financial information prepared ahead of time. It offers an easy-to-fill-out online application. Once the application is completed and you’ve uploaded any requested financial documentation, you can hear back from Guaranteed Rate in as little as 24 hours.