Airlines ranked from best to worst in 2023 by The Points Guy: Where does your loyalty lie?
United, Delta, American, Hawaiian and more airlines made the list
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Many people have their favorite airline when traveling — with some even willing to devote loyalty to one for the duration of their lifetime travels.
The Points Guy released its 2023 Best Airlines Report after listing 10 of the most popular and beloved airlines from top to bottom.
The Points Guy, also known as TPG, is a media travel platform that works to give its audience advice on the hottest places to travel, how to get the best deals with airline miles and much more.
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The 2023 report is based various factors, by percentage — such as reliability (30%), experience (25%), costs and reach (20%), and loyalty (25%).
Brian Kelly is founder of The Points Guy; he shared insights as to how the 2023 report was created. (Wyatt Smith, Photo Editor at The Points Guy / Fox News)
The seventh annual report is considered a guide for those trying to pick the airlines they should choose for upcoming travel.
The Points Guy founder Brian Kelly said in a media statement that the list was compiled after hours of analyzing data from the U.S. Department of Transportation, airline financials and other variables.
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"Our team at The Points Guy has spent countless hours analyzing the last year of air travel to create this comprehensive guide that identifies which airlines are meeting the needs of consumers and helps travelers make smarter, more informed decisions when planning their vacations," he said.
See where your favorite placed this year.
Airports around the country are seeing thousands of travelers each day as the summer season arrives. (AP Photo/Julia Nikhinson, File / AP Newsroom)
Here is the list, in descending order.
10. Frontier Airlines
9. Allegiant Air
8. Spirit Airlines
Spirit Airlines placed number eight on the TPG Best Airlines Report. (AaronP/Bauer-Griffin/GC Images / Getty Images)
7. JetBlue Airways
6. Hawaiian Airlines
5. Southwest Airlines
4. American Airlines
American Airlines came in at number four on the 2023 Best Airlines Report from The Points Guy. (Alex Tai/SOPA Images/LightRocket via Getty Images / Getty Images)
3. Alaska Airlines
2. United Airlines
1. Delta Air Lines
Delta Air Lines was given the top spot for the fifth year in a row. (Nicolas Economou/NurPhoto via Getty Images / Getty Images)
Coming in at number one for the fifth straight year, Delta Air Lines took the top spot in the 2023 Best Airlines Report.
The Atlanta-based airline was knocked only for affordability.
However, it was acknowledged for its timeliness, with nearly 84% of flights arriving on time this year, according to the report.
Southwest Airlines fell from number two in 2022 to number five in 2023 — with TPG noting this was largely due to the holiday meltdown in winter 2022.
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Alaska Airlines made progress in 2023 with its improved affordability.
Brian Kelly, founder of The Points Guy, shared the 2023 Best Airlines Report — did your favorite make the top spot? (iStock/Wyatt Smith, Photo Editor at The Points Guy / iStock)
Another notable mention on the list was the reliability coming from Hawaiian Airlines.
TPG said the company had the lowest cancellation rate of all.
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Overall, TPG said that airlines' performance was much less optimal in all areas examined, compared to earlier years.
Customer complaints were up 87.6% year over year, according to the report.