Santander, TD clients checking for coronavirus stimulus deposits cause service outages
We are experiencing some technical difficulties,the banks mobile app noted during the outage
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TD, PNC and Santander Banks' mobile and online banking platforms appeared to temporarily crash or experience log-in issues on Wednesday morning as thousands are checking their accounts for any updates as to the deposit of their new coronavirus stimulus checks, according to social media.
“We are experiencing some technical difficulties,” a message on TD Bank’s mobile app stated. And the bank's website displayed a similar message that apologized for the inconvenience.
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Users also reported experiencing similar issues with Santander Bank's and PNC’s virtual wallet and online banking platforms.
Users flooded Twitter to express frustration and concern over their funds because as of Wednesday people have been able to track the status of their government payments and the estimated dates of deposit.
It was not immediately clear how many people were affected by the crashes or how long each lasted.
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A TD Bank spokesperson told FOX Business: "Some customers briefly experienced intermittent mobile app log-in issues this morning, but the issue was resolved quickly."
Representatives from Santander Bank apologized for the inconvenience and said they are working to resolve the issue.
“Santander, like many banks today, is currently experiencing unprecedented volume in our online and mobile banking channels, which has resulted in intermittent service outages on these platforms," the spokesperson said.
And a PNC bank spokesperson acknowledged that, like those from other banks, PNC customers have experienced intermittent mobile and care center access today.
"This is the result of an unprecedented volume of customers using these channels to check their accounts for Economic Impact Payments and other forms of financial hardship relief," the spokesperson said. "Our technical teams are engaged and we appreciate our customers’ patience as we work as quickly as we can to address the issue."
Screenshot of stimulus check deposit (FOX Business)
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Meanwhile, the stimulus check distributions, which is part of the $2.2 trillion CARE Act, have begun showing up in Americans' bank accounts.
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